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FAQ

Frequently Asked Questions | Cleaners Longfield DA3 Kent

General Questions

Q. What are your normal working hours?

Our services are available 7 days a week. On weekdays we begin work at 8am and usually schedule the last appointments starting between 5 and 6pm. On weekends we begin work at 9 am. There is no extra charge for weekend appointments.

Q. Do you require a deposit?

No. We do not ask for a deposit. Payment is made upon completion of the work using cash, bank transfer or registered cheque.

Q. Do you charge cancellation fees?

No. We do not charge cancellation fees. We do, however, request that you contact us in advance regarding any changes or cancellations so that we may adjust our appointment schedule.

Q. How far in advance should I schedule a visit?

We are often able to provide same day service, especially if you contact us early in the day. However, it’s a good idea to give us at least 24 hours notice to ensure that we can be there when you need us.

Carpet Cleaning Questions

Q. How do you clean carpets?

First, we vacuum the carpet to remove loose dirt particles. Next, we pre-treat the carpet to ensure effective stain removal. Once the pre-treatment is completed, we apply shampoo and let it permeate the carpet thoroughly. We then use high-pressure steam and heat to extract all the dirt and stains and about 90% of the moisture. After extraction, we apply deodorizing agents and then use industrial fans to dry the carpet quickly.

Q. How long will it take for the carpeting to fully dry?

After steam cleaning, carpets usually take around 2 hours to thoroughly dry. If Scotchgard is used, we recommend a 4-hour drying time to increase effectiveness.

Q. Why should I protect my carpet with Scotchgard

Scotchgard™ seals your carpets and protects against stains, spills and wear and tear from foot traffic. Scotchgard helps to extend the life of your carpet and to keep its color longer. It also reduces the frequency and amount of time spent on cleaning. We provide a full range of stain protection products designed for use on any type of carpet or rug.

End of Tenancy / One-Off Cleaning Questions

Q. Do you provide cleaning materials?

For End of Tenancy, Upholstery and Carpet Cleaning services, we provide the materials. For One-Off Deep Cleaning services, materials are not included. If you like, we will provide the materials for this service at an extra £10.

Q. How many cleaners do you send?

We normally send a team of 2 – 4 cleaners, depending on the size of the home and the type of services ordered. Carpet or Upholstery Cleaning services are normally carried out by a single technician.

Q. Are your services guaranteed?

All our services are fully-guaranteed. If we miss something or if you are not happy with the work performed, give us a call within 48 hours and if necessary, we will return to complete the job. There are no charges for a return visit.

Q. Should I defrost my fridge and freezer before your cleaners arrive?

It is helpful if you can defrost your fridge or freezer before our crew arrives. Defrosting significantly speeds up the cleaning and deodorizing process, and will help make sure we leave your appliances in the cleanest condition.

Q. Do you clean ovens?

Yes. The price of our End of Tenancy Cleaning service includes thorough oven and stove cleaning as well as any other kitchen appliances.

General Cleaning Questions

Q. Will you clean windows from the outside?

Yes, we clean the outside of all windows which are safely reachable from inside the home. If you would like us to clean any upstairs windows, please notify our service staff in advance.

Q. What if I book 4 hours of cleaning and they finish early, or need more time?

We charge only for the time it takes to complete the job. If the cleaners finish early, you will be charged only for the hours it took to do the work. If the cleaners need extra time to complete the job, they will stay as long as necessary, with respect to other appointments scheduled that day.

Q. What type of equipment do you use?

Our crews use professional Prochem™ carpet and general cleaning products. We work with safe, professional and eco-friendly detergents and cleaning agents.